OTM 2013 - LNCS 8185-8186

Applying BPM 2.0 in BPM Implementation Projects

Short Paper

Matthias Kurz¹, Manfred Scherer², Angelika Pößl¹, Jörg Purucker³, and Albert Fleischmann⁴

¹DATEV eG, Nuremberg, Germany

²Eisen-Fischer GmbH, Nördlingen, Germany

³BIK GmbH, Nuremberg, Germany

⁴Metasonic GmbH, Pfaffenhofen, Germany

Abstract. Businesses today have to adapt their business process models to new market changes instantaneously. New social BPM approaches leverage collaborative Enterprise 2.0 methods and tools in order to empower the process participants to improve their business processes continuously. By enabling those who are running the processes to adapt “their” processes, businesses can respond to new market demands faster. A well-tested example of such an approach is BPM 2.0. This contribution reports about a BPM implementation project conducted at Eisen-Fischer GmbH, which uses BPM 2.0 as the underlying methodology. It provides insights in the potentials and limitations of social BPM approaches like BPM 2.0. As a major objective of the BPM implementation project is to retain the existing ISO 9001 certification, this report assists businesses in a similar situation to assess the potentials social BPM may provide for their individual situation.

Keywords: BPM 2.0, Social BPM, Practices Report, ISO 9001, Enterprise 2.0

LNCS 8186, p. 42 ff.

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