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Setup and Maintenance Factors of ACM Systems
Thanh Thi Kim Tran1, Max J. Pucher1, Jan Mendling2, and Christoph Ruhsam1
1ISIS Papyrus Europe AG, Austria
thanh.tran@isis-papyrus.com
max.pucher@isis-papyrus.com
christoph.ruhsam@isis-papyrus.com
2Wirtschaftsuniversität Wien, Institute for Information Business, Austria
jan.mendling@wu.ac.at
Abstract. Adaptive Case Management (ACM) is information technology for the secure and transparent management of structured and unstructured business processes, consisting of data, content, related work tasks and rules executed towards well-defined process goals. Thus, it goes beyond combining benefits of workflow diagrams with ad-hoc task mechanisms. One of the notorious weaknesses of classical workflow technology is the experts’ effort for getting a sufficiently complete specification of the process to create an executable which typically takes several months. In contrast, ACM provides goal-oriented mechanisms to enable performers to define and execute work tasks ad-hoc. In this paper, based on the definition of the ACM concepts, we analyze which setup steps have to be conducted for an ACM system in a typical scenario from the service industry. Our contribution is an identification of major factors that influence the setup initiated by experts and the maintenance performed by business users.
Keywords: Adaptive Case Management, Business Process Management, ISIS Papyrus ACM
LNCS 8186, p. 172 ff.
lncs@springer.com
© Springer-Verlag Berlin Heidelberg 2013